Terms & Conditions
What is your cancellation policy?
We have two cancellation policies so you can select the most suitable for you.
Advanced Purchase Rate
This rate offers a discount for pre-payment. It is 100% pre-paid at the time of booking. The total price of the reservation will be charged on the day of booking. No cancellations or changes are available on this rate type.
This is our most flexible rate and is 50% pre-paid at the time of booking.Should you cancel 31 days or more prior to arrival the 50% already paid will be forfeited. If the reservation is cancelled within 30 days prior to arrival the full amount will be charged. If no cancellation is received, any outstanding payments will be taken on the day of arrival.
Please note, the card used to make payment and valid corresponding photo ID must be presented in order to check-in. We reserve the right to refuse entry to any guest arriving without valid ID and proof of payment method ownership. If required, a £50 security deposit per apartment per night may be due.
1 Byres Close, 375 High Street, Edinburgh EH1 1PW
Tel: +44 (0)131 477 3680 for our booking office or general enquiries between the hours of 9:30am (10am on Sundays) and 6pm GMT.
Tel: +44 (0)791 207 5031 - 24 hour contact emergency number.
Fax: +44 (0)131 225 8358